Now wait for a few seconds and then hold the “ print photo” and “ cancel” at the same time.Unplug the power from back on the printing machine.In the last click setup menu on the all-in-one then scroll the mouse and choose print report then choose the self-test report.The printing machine will start the “One-time ink initialization process.” Allow this process to complete and don’t interrupt.The printing machine may show the message “ use the power key to shut down the printing machine “ followed by “ click OK to continue.” Hit OK. Now, wait for a few minutes at least 30 seconds for the power to get discharged and then plug the power cable into the wall outlet first, then into the printing machine. ![]() By using the power key, switch the unit off and unplug the power cable from behind the printer and wall.Click and leave “ cancel” key as many times as necessary, so that, either the “ Welcome to Photosmart Express” screen appears, or the “ Ink system failure” screen pops up.Message changes to “ Hardware failure status Cleared. The display should say “ Hardware failure status”.Click and release the OK button display should say “ Hardware failure status.” If not there already, arrow key over to “ Hardware failure status.”.Click and leave the right arrow key until the display says “ system configuration menu.”. ![]()
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